Office of Resolution Management, Diversity & Inclusion (ORMDI)
ORMDI’s External Civil Rights Discrimination Complaints Program, or ECP, has oversight responsibility for the processing of external discrimination complaints and serves as the intake office for these complaints. When a complaint is received in the ECP, it is forwarded to the appropriate Administration or staff office for investigation.
Veterans or other individuals that have experienced such discrimination in Federal programs conducted or funded by VA should contact the External Complaints Program at (888) 566-3982, Option 4. Please be advised that the External Complaints Program and its purview does not apply to current or former federal employees (including those employees who have Veterans status) nor prospective federal employment applicants. Those and all other Issues involving employment discrimination and harassment can be addressed by contacting (888) 566 –3982, and selecting Options 1, 2, & 3.
- VA's External Complaints Program
- External Complaints Program Infographic
- Title VI Complaints Processing Infographic
- VA Form 10-0381(Civil Rights Discrimination Processing Form)
- VA Limited English Proficiency Statement & Language Access Plan PDF
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HRA/OSP Resources
- Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP)
- Office of Operations, Security, and Preparedness
- Veteran and Military Spouse Talent Engagement Program (VMSTEP)
- Office of the Chief Human Capital Officer
- Office of Resolution Management, Diversity & Inclusion
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- Office of Administration
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1-800-827-1000
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1-877-222-VETS (8387)
- VA Inspector General: 1-800-488-8244
- Veterans Crisis Line: Dial 988 then Press 1
